Informujemy, iż firma Defro nie prowadzi sprzedaży detalicznej. prosimy o kontakt z menadżerem regionu lub z lokalnym dystrybutorem.

Our service operates all the time to ensure your safety and to provide you with the fastest possible assistance

Trust a company with many years of experience

Report a problem

First name and last name:

Telephone:

E-mail:

Device serial number:

You address:

Back

Select device type:

Select country:

Select a report type:

Back

Please enter your purchase date:

Enter the seller`s name:

Did the service technician install/collect the device?

Yes

Add a damage picture:

Back

Please enter your purchase date:

Add a damage picture:

Back

Select your preferred arrival date:

Please provide your exact address:

Please enter your postal code:

Back

Please enter your purchase date:

Add a damage picture:

Add a damage report:

Back Message:

The administrator of the personal data provided by you is DEFRO R. Dziubeła spółka komandytowa with its registered office in Ruda Strawczyńska 103 A, 26-067 Strawczyn, NIP 9591968493. Your personal data is processed solely for the purpose of accepting the service request and its implementation. The legal basis for our processing of your personal data is the performance of a contract or taking action before concluding a contract, at the request of the data subject (depending on the type of service request) and the legitimate interest of the Administrator, which is the proper service, including servicing, of our Customers (i.e. Article 6(1)(f) of the GDPR). More information on data processing can be found in the Privacy Policy at www.defro.pl

The application should contain the necessary data:

Applicant’s details: Name and surname, address with exact postal code.
Phone number.
Type/Model of the Device (located on the nameplate).
Device power [kW] (located on the nameplate).
Serial number (located on the nameplate).
Description of the detected defect.
In the event of damage to elements or replacement of parts, we recommend attaching photos as a guide to quickly fix the problem.

If you are interested in Defro’s offer and are at the stage of choosing a boiler, fireplace or recuperator, please visit the website www.defro.pl in the Products tab. There, we have prepared all the necessary data with a description and technical specification of the device, along with precise dimensions that will be useful when planning the installation of the device in a boiler room or, in the case of a fireplace, in a utility room. Making every effort, we have placed the specification with a description of the device and controller on our website, and we also provide the opportunity to download the full technical and operational documentation of the boiler.

Contact with Service Write a service request

Have more questions?

Would you like to ask about a discount?

Do you need device selection?

If you want to install a new heat source, it is worth paying attention to DEFRO devices, a Polish manufacturer with many years of experience in the heating industry. Our specialists will help you choose the right boiler and its power, and distributors and installers will take care of the assembly and commissioning, and all you need to do is enjoy the warmth and comfort. The distribution network of our products is divided into regions for which managers and salespeople are responsible.

First name and last name:

Telephone:

E-mail:

What do you want to ask about:

Select country:

Message:

The administrator of the personal data provided by you is DEFRO R. Dziubeła spółka komandytowa with its registered office in Ruda Strawczyńska 103 A, 26-067 Strawczyn, NIP 9591968493. Your personal data is processed solely for the purpose of answering the submitted questions or for other matters. in which you contact us using the contact form. The legal basis for our processing of your personal data is the legitimate interest of the Administrator, which is the proper service of our clients, including answering questions sent to us (i.e. Article 6(1)(f) of the GDPR). More information on data processing can be found in the Privacy Policy at www.defro.pl

Our service operates all the time to ensure your safety and to provide you with the fastest possible assistance

Trust a company with many years of experience

The best heating pumps on the market

Recuperation + free device selection